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Privacy Policy

This privacy policy discloses the practices for www.pchospital-uk.com. to protect privacy. From herein, the "Service" is defined as the user support services owned and operated by Pc Hospital. Submitting your information on our website constitutes acceptance of this Privacy Policy.

  1. INFORMATION COLLECTION AND USE

    a) Personal Information
    Pc Hospital is the sole owner of the information collected through the web site phone email. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy. Pc Hospitalcollects information from the users at several different points on our Web site) Personal Information
    We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the Pc Hospital Service user must first complete the registration form. During registration user is required to give user contact information (such as First and Last name, E mail address, Postal address, Personal identifier etc.). Pc Hospital will use your contact details to contact you regarding the product and or services you have requested. This includes re registration renewal notifications, special offers, and surveys on improving our service.

    b) Payment Information
    If user register's to use the Service provided by Pc Hospital, we will guide the user to register on our website www.pchospital-uk.com and guide him to provide his credit card details on the website. Pc Hospital will not take any credit card information from the customer & will not record any card details with us. All the details will be provided only in the website. Pc Hospital may use a third party to process and verify credit cards for billing purposes. When processing a payment transaction, Pc Hospital will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.

    c) Computer System Information
    i) Subscriber Computer We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and or any computer hardware, software or peripherals attached to it, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list. ii) Remote Access While requesting support you may request for the problem to be resolved by taking control of your computer. Pc Hospital uses qualified tools which allow user to grant control of user computer to an expert remotely over the Internet, so that the expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems. iii) Diagnostic Tool Some Pc Hospital online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Pc Hospital and is sent securely over the Internet to the Pc Hospital server. Pc Hospital analyzes this information to help diagnose and solve end user problems. Information collected by the Pc Hospital application will not contain any sensitive information such as Web sites visited, e mail messages, e mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements.

    d) Live Help Session Records
    Pc Hospital reserves the right to monitor on line and off line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on line and off line sessions conducted on the Web site for user reference and to assist in resolution of disputes and or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.

    e) Cookies
    A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

    f) Sharing
    We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

    g) Log Files
    We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

    h) Surveys & Contests
    From time to time our site requests information from user via surveys or contests. Participation in these surveys or contests is completely voluntary and user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

  2. SECURITY
    This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on line and off line. When our registration form asks user to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un locked, or open, when User is just 'surfing'. While we use encryption to protect sensitive information online, we also do everything in our power to protect user information off line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password protected screen savers when they leave their desk. When they return, they must re enter their password to re gain access to user information. Furthermore, ALL employees are kept up to date on our security and privacy practices. Every quarter, as well as any time new policies is added, our employees are notified and or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

    In situations that are required by law, we may disclose some information about our users to law enforcing officers.

  3. SUPPLEMENTATION OF INFORMATION
    In order for this Web site to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources. For example, to determine our user's creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed. a) Special offers we send all new members a welcoming e mail to verify password and logon name. Established members will occasionally receive information on products, services, special deals, and newsletters. b) Correction Updating Personal Information If user personally identifiable information changes (such as user zip code), or if User no longer desire the Service, we will Endeavour to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page. c) Notification of Changes? Pc Hospital reserves the right to update this Privacy Policy at any time by posting changes online without notice to you. The most current version of the Privacy Policy can be reviewed by clicking on the "Privacy Policy" hypertext link located on our Web site http://www.pchospital-uk.com. It is your responsibility to refer to this Privacy Policy before submitting any information on the website. Submitting your information after such changes to the Privacy Policy constitutes acceptance of those posted changes. d) If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e mail. We will use information in accordance with the privacy policy under which the information was collected.

    We will not be sharing your email-id and other contact details with any third party. However, we may use your email id on the testimonial page.


 
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